Warranty & Refund
Note: For Amazon orders, please go to www.morepro.cc
Warranty
The MorePro store warranty policy covers only products, as defined herein, purchased through our official online store. To ensure that your MorePro product is authentic and protected by our warranty, please purchase from our official online store.
We regard product quality as important as our lives. Each of our models undergoes rigorous life testing before mass production, and each product undergoes strict quality testing before it goes on the market.
As a smartwatch is an integrated electronic product consisting of thousands of components, each core component needs to be driven by different software, so some hardware or software problems may inevitably occur.
We are very concerned about each user's experience of using MorePro products, and we promise to provide MorePro users with 180 days quality of warranty service from the date of delivery. For other warranty rules, please refer to the terms below.
30-Day Money-Back Guarantee
If you are unsatisfied with your purchase on the MorePro website, you can request a return and refund within 30 days of placing your order.
Once the returned item arrives at our warehouse for inspection, the refund process will begin. Please note that for returns due to reasons other than product quality, a 10% transaction fee will be deducted from the refund, and return shipping costs will be the customer's responsibility.
To qualify for a refund, the following conditions must be met:
- A Return Merchandise Authorization (RMA) must be requested from our customer service team within thirty (30) days after the order date. Please contact shop@more-pro.com.
- Returned Product(s) must be in the same physical condition as at the time of purchase (not physically broken or damaged).
- All accessory items and original packaging included with your purchase must be returned.
For orders placed beyond the 30-day period, refund requests will be considered on a case-by-case basis.
For products not purchased directly through our online stores, please contact the retailer for refunds.
Additional terms and conditions:
- Products ordered in November and December can be returned through January 31 of the following year (or 45 days – whichever is longer).
- Shipping and handling charges, gift wrap fees, and taxes paid (e.g., state, customs, VAT) are not refundable.
- You are responsible for and must bear all shipping charges and you shall assume all risk of loss or damage to the Product while in transit to MorePro.
- If you return a Product to MorePro without all parts (including but not limited to the Product and any documentation related thereto) included in the original package, MorePro retains the right to either refuse delivery of such return or charge you a restocking fee of 15% of the original price of the Product or the retail value of the missing accessories, whichever is higher.
- Refunds will be processed and paid within 4 weeks of MorePro’s receipt of the Product.
180 Days Repair Warranty
Unless there is another note about the warranty on the product page, the default product warranty period is 180 days starting from the date you receive the goods, during which you are eligible for free repair. Any free repair needs to be confirmed with the manufacturer via Customer Service. Customers must pay the shipping fees for returning the item accordingly, while we will cover the shipping fees to send the repaired item back to the customer. If the item(s) was damaged/misused by the customer, it will not be eligible for free repair.
Not Covered Under Warranty
● Products without sufficient proof of purchase
● Lost or stolen products after receiving
● Items that have expired their warranty period
● Non-quality-related issues (after 30 days of purchase)
● Free products
● Repairs through 3rd parties
● Damage from outside sources
● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
● Purchases from unauthorized resellers
DOA (Items Defective on Arrival)
Customers should contact our customer support within 2 days upon receipt of goods for DOA situation.
-The product is broken or out of shape
1. Email us with pictures attached of the received items/package and detailed information to describe the issue
2. After verifying all the required information, we will either provide a replacement or Partial refund(Need to deduct platform transaction fee, handling fee, shipping fee, etc), depending upon your requirement.
-The product is not working
1. Email us with pictures attached of the received items/package/Shooting operation video and detailed information to describe the issue.
2. After verifying all the required information, we will either provide a replacement or partial refund(Need to deduct platform transaction fee, handling fee, shipping fee, etc), depending upon your requirement.Items Missing on Arrival.